Ehangcom Vianet Connected HA Program

Conventional phone-based call centers have several major components: access, IVR, ACD, agent, recording, and business control software, among others. In recent years, AI robots have been added. In essence, AI robots and agents have similar functions, but control signaling may be different.

A conventional telephone-based call center has several major components: access,IVR、ACD, agents, recording and business control software, etc.In recent years, moreAIRobots, essentiallyAIThe functions of robots and agents are similar, but the control signaling may be different. IVRpossible useiSX4000The capability of the switch, but it needs to interact with the business control software. It is basically an intermediate process and it is difficult to achieve redundancy. Therefore, this article does not consider it.IVRof redundancy. ACDand business control software are customer systems and not in EhangcomHAIt is within the control scope of the plan and will not be considered for the time being. Therefore, this solution mainly discusses access, agents and recording.HAplan. That is to say, byHAThe solution ensures that after device switching due to equipment failure, environmental failure, etc., calls between outside lines and agents will be uninterrupted and recordings will not be lost. This article gives two ways to use EhangcomHACapability Scheme: RedundancySBCscheme andSDKInterface scheme. redundancySBCPlan to use EhangcomSBCredundant capacity, inSBCAfter switching, the call will be reestablished to ensure uninterrupted calls between outside lines and agents. SDKThe interface solution is relatively complex and requires business programs to use EhangcomSDK APIReestablish the call after hardware switch. Regardless of which method, it is recommended to useIP/The relay parallel solution is used to generate recordings to ensure that device switching will not affect the recording function. If recording redundancy is required, it is recommended toSBCA recording is also produced.   one,HAplan 1, overall plan Both solutions are based oniSX4000 HAbased on the control module. HAThe controller completes active and standby arbitration, switching, and floatingIPAddress management, network port status, network status and based onredisstorage management. The basic structure is